Refund policy

This policy explains how refunds, cancellations, and billing disputes work for purchases and subscriptions on Wonderbin.art. It applies to customers worldwide, including Australia.

1. Digital services

We sell access to digital content (illustrated stories). By completing a purchase, you request immediate supply of digital content. Where applicable law allows, you acknowledge that this may affect your right to cancel for a change of mind once access is delivered.

2. Australia — Australian Consumer Law (ACL)

Nothing in this policy limits any rights you have under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the ACL. If there is a major failure with the service you are entitled to a remedy (for example, a refund or compensation for the drop in value). You may also be entitled to repair or replacement for other failures. For more information about your rights, visit accc.gov.au.

3. Subscription cancellation

You may cancel an all-access subscription in your account (Parent corner) so that it does not renew. Cancellation stops future charges; it does not automatically refund the current billing period except where required by law or at our discretion. You typically retain access through the end of the period you already paid for.

4. When we may issue a refund

We may offer a full or partial refund if, for example:

• We charged you in error, duplicated a charge, or the payment could not be matched to a valid service.
• You could not access content you had legitimately paid for after reasonable help from support, and we cannot fix the problem within a reasonable time.
• A law in your country requires a refund in your situation.

5. How to request help or a refund

Contact us at Contact with your account email, the date and amount, and a short description. We aim to respond within a few business days. We may ask reasonable questions to verify the purchase and prevent fraud.

6. Chargebacks

If you dispute a charge with your bank, we may be required to show proof of delivery of the digital service. Please contact us first so we can resolve the issue when possible.